Refund policy

100% Money Back Guarantee

Return & Refund Policy

At YouthRX, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely pleased with your purchase, our return and refund policy outlines the steps and conditions for returning items and receiving a refund. This policy is backed by our YouthRX Guarantee: If you're not totally pleased with your purchase, please contact us to let us know! Any returns/exchanges must be made within 90 days of the product purchase.

Returns

  • Eligibility:
    • Items must be returned within 90 days of the purchase date.
  • Process:
    • To initiate a return, please contact our customer service team at help@getyouthrx.com with your order number and reason for return.
    • We will provide you with a return authorization number and instructions on how to return your item.
    • Pack the item securely and include the return authorization number inside the package.
  • Shipping:
    • You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Eligibility:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds:
    • Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Non-Refundable Items:
    • Gift cards and certain health and personal care items are non-refundable.
    • Sale items cannot be refunded, only regular-priced items.

Exchanges

  • Defective or Damaged Items:
    • If you received a defective or damaged item, please contact us at help@getyouthrx.com within 7 days of receiving the item. We will arrange for a replacement or refund.
  • Exchanging an Item:
    • If you need to exchange an item for a different size or flavor, please follow the return process and place a new order for the desired item if our team has suggested you do so.

Late or Missing Refunds

  • Processing Time:
    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next Steps:
    • If you’ve done all of this and you still have not received your refund, please contact us at help@getyouthrx.com.

Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

Thank you for shopping with YouthRX. Your satisfaction is our priority!!!